Support

Short answers first; if yours is not here, write to us — a person reads every message.

My progress is gone after a reinstall or a new phone

Sunless Grove has no registration: the game creates an anonymous profile on first launch and keeps a copy in the cloud. That profile is tied to the device's own storage — the iOS keychain, or Android's app backup. If the backup was off, or the phone was set up as new without restoring, the game cannot find the old profile and starts over. Write to us with the old Player ID if you still have it (a screenshot of Settings → Profile from the old phone, a support e-mail) and the new one — we can move the cloud save across. Linking a profile to an Apple or Google account is planned.

A purchase did not arrive

Open the shop and tap Restore purchases — anything tied to your store account (No Ads, heroes bought for money) comes back on any profile. Sun-shard packs and the season pass are one-time items: if one did not arrive after the store confirmed the payment, wait a minute with the internet on (the store's receipt reaches us with a small delay), then restart the game. Still missing? Send us the store receipt (Apple: Settings → Apple ID → Media & Purchases; Google: the Play Store e-mail) and your Player ID.

Refunds

Payments go through the App Store or Google Play; refunds do too. Apple: reportaproblem.apple.com. Google: Play Store → Payments & subscriptions → Budget & history. We do not see your card and cannot refund it ourselves, but we answer any question about what you bought.

Rewarded videos are optional — they revive a fallen hero, double a run's souls, reroll a card or open a chest, and you can always decline. Short ads between runs start after the first few runs, never right after a boss has beaten you, and capped at six a day — and disappear with No Ads in the shop. If a video freezes or the reward does not arrive, tell us the time, the hero and what you were doing.

The game stutters or the battery drains

The game aims at 60 frames a second on iPhone 11 / Pixel 6a and newer. If it stutters: close other apps, turn off Low Power Mode for the session, and let a hot phone cool down — throttling shows up as stutter first. Send us the phone model and the game version (Settings → About) if it persists; we profile every report.

Which languages does the game speak?

English, Ukrainian and Russian; the language follows the phone's setting and can be changed in Settings.

Age rating

Sunless Grove is for players aged 13 and over. There is constant fantasy combat against pixel-art creatures of the night (they fall apart into ash, straw and water — no blood), some dark-tale imagery, optional ads, no gambling and no chat with other players.

Delete my profile and data

In the game: Settings → Profile → Delete profile. Without the game: the deletion page. What is deleted and what is kept is written there.

Something else

Bugs, typos, a boss that feels unfair, a charm that does nothing — write. The Player ID and a screenshot save a round of questions.